01 · Overview
About This Mission
NovaCare Health is hiring a BPO Team Lead to join our Manila team. You'll partner with cross-functional teams to ship high-impact work in a fast-moving, globally distributed environment. We're looking for someone excited to shape the future of healthcare and grow with a mission-driven organization.
Lead a 40-agent multilingual patient support team.
02 · Responsibilities
What You'll Do
- 01Own delivery of key customer service initiatives end-to-end.
- 02Collaborate with global stakeholders across multiple time zones.
- 03Mentor peers and contribute to team culture and best practices.
- 04Measure outcomes with clear metrics and iterate quickly.
03 · Requirements
What You'll Need
- 3+ years of relevant professional experience.
- Strong written and spoken English; additional languages a plus.
- Track record of delivering results in an ambiguous environment.
- Comfort working with distributed, multicultural teams.
04 · Benefits & Perks
Mission Rewards
Competitive base salary + performance bonus
Comprehensive health & dental coverage
Paid annual leave & sick days
Learning & development budget
Modern equipment & home-office stipend
Flexible working hours
05 · Visa & Relocation
Crossing Borders
9(g) pre-arranged employment visa.
Country
🇵🇭 Philippines
Avg. Salary
PHP 780,000
Top Industries
BPO, Tech, Health
06 · About the Employer
NovaCare Health
A pan-European telehealth network connecting patients to specialists across 22 countries with same-day appointments.
8,100 employeesLondon, UKFounded 2009
View full company profile →T-00 · Liftoff
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